Frequently asked questions

🛒 Orders and payments

How can I place an order ?

Just add the products to the cart and follow the wizard. It's simple, fast and safe.

Which methods of payment accepted ?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay and Klarna.

I can change the shipping address after placing the order ?

Yes, you can change your shipping address within 6 hours of order confirmation by contacting Customer Service at info@ambrogio.food.

In which countries he sent ?

We ship to Italy and 26 countries in the European Union. Some destinations are excluded; Click here to view the complete list.

How long I will receive my order ?

We prepare your order within 2–3 business days. Delivery varies depending on the destination, usually within a few business days.

How can I trace my order ?

We will send you an email with the tracking code as soon as the package is entrusted to the courier!

What happens if an orderly product is not available ?

In case of unavailability of some products, we will process the order with the available products and refund the amount of the missing products.

I can return a product ?

For hygiene reasons, we do not accept returns of food products. However, if there is a problem, contact us and we will find a solution!

How and when I receive the refund ?

The refund will be made to the payment method used, usually visible within 1–3 business days of the refund notification.

What to do in case of delay in delivery or shipping problems ?

In case of significant delays or other problems, you can ask the carrier to investigate the status of the shipment.

If the courier cannot find your order, please contact us and we will be happy to offer further assistance.

How can I contact Ambrogio Food ?

You can contact us by email at info@ambrogio.food or through our social channels.

Where can I find more information on the conditions of sale ?

The General Conditions of Sale are available on the website on the dedicated page: General Conditions of Sale.